{"id":24494,"date":"2023-04-27T09:28:26","date_gmt":"2023-04-27T07:28:26","guid":{"rendered":"https:\/\/www.advens.com\/?p=24494"},"modified":"2025-06-12T17:27:16","modified_gmt":"2025-06-12T15:27:16","slug":"ransomware-attack-a-detailed-intervention-by-our-cert","status":"publish","type":"post","link":"https:\/\/www.advens.com\/en\/media\/security-operations\/ransomware-attack-a-detailed-intervention-by-our-cert\/","title":{"rendered":"Ransomware Attack: A Detailed Intervention by Our CERT"},"content":{"rendered":"\n<p><strong>Step Inside Our CERT: A Full Breakdown of a Ransomware Incident Response<\/strong><\/p>\n\n\n\n<p>David Quesada, Director of the Advens CERT, walks us through the detailed steps of our Computer Emergency Response Team\u2019s intervention. Exclusive interview!<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>What is a ransomware attack?<\/strong><\/h1>\n\n\n\n<p>A ransomware attack involves sending malicious software to a target which, once activated, encrypts files and all data on the affected information system. A ransom is then demanded in exchange for a decryption key.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>What are the early warning signs of a ransomware attack?<\/strong><br><\/h1>\n\n\n\n<p>There are weak signals, but they are difficult to detect.<br>The attacker\u2019s goal is to remain unnoticed for as long as possible. Once inside a system, they may wait months before launching the attack. Warning signs may include unusual behavior, such as activity during the night or abnormal network transfers.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>What happens once the attack becomes visible?<\/strong><\/h1>\n\n\n\n<p><br>IT tools stop responding or behave abnormally. Users may notice unexpected behavior on their workstations\u2014software no longer working, desktop backgrounds changing, etc. Then a text file often appears, typically titled \u201cRead me,\u201d containing the dreaded message: \u201cWe have encrypted your data. Call this number to recover it in exchange for XX \u20ac.\u201d<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Should you contact the attacker?<\/strong><\/h1>\n\n\n\n<p><br>We strongly advise against contacting the attacker or negotiating the ransom. There\u2019s no guarantee you\u2019ll recover your data, and you may not save time.<\/p>\n\n\n\n<p>Instead, every minute counts. If a user discovers the attack, they must immediately alert the cybersecurity team\u2014or the IT support team if no dedicated team exists\u2014and absolutely not try to handle the incident alone.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>What are the first steps taken by Advens CERT in a ransomware attack?<\/strong><\/h1>\n\n\n\n<p><br>The identification phase unfolds in several steps\u2014essentially \u201cfirst aid\u201d actions.<\/p>\n\n\n\n<p>Our CERT begins with a phone-based assessment to understand the extent of the damage, what actions have already been taken, and then sends a list of priority actions via an emergency email address while the team prepares to deploy on-site.<\/p>\n\n\n\n<p>The team aims to arrive within 24 hours in France. Meanwhile, the client must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Isolate the information system from the internet.<\/li>\n\n\n\n<li>Disconnect Active Directory to prevent attacker movement.<\/li>\n\n\n\n<li>Back up any data not yet encrypted.<\/li>\n<\/ul>\n\n\n\n<p>Simultaneously, management activates the crisis management plan (if one exists), which may include a business continuity plan: What\u2019s affected? How? Why? What are the impacts? Which services must remain operational?<\/p>\n\n\n\n<p>Once on-site, we map the damage and identify the first actions to take over the next 2\u20133 days.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>What happens during the containment and remediation phase?<\/strong><\/h1>\n\n\n\n<p><br>After a week of investigation, we establish a \u201ctrust core\u201d\u2014a secure environment where only verified systems are allowed. This is critical because the attack may still be evolving or new vulnerabilities may emerge.<\/p>\n\n\n\n<p>We continue to support the client\u2019s crisis unit, sharing updates and helping prioritize which business functions to restore first.<\/p>\n\n\n\n<p>Two scenarios are possible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A Business Impact Analysis (BIA) exists, helping prioritize service restoration.<\/li>\n\n\n\n<li>No prior planning exists, requiring us to help define priorities\u2014often a time-consuming process.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>How do you restore the system and return control to the client?<\/strong><\/h1>\n\n\n\n<p><br>We then begin rebuilding the information system\u2014a process that can take 4 to 6 weeks or even longer.<\/p>\n\n\n\n<p>Once operational, the CERT gradually steps back, and other Advens teams take over to implement a supervised SOC, maintain security conditions, define new procedures, and provide training.<\/p>\n\n\n\n<p>At the end of the intervention, we deliver a full report: digital investigations, a timeline of the incident, an attack diagram, and technical conclusions with an action plan.<\/p>\n\n\n\n<p>The client then resumes control of remediation and business restoration, with or without continued support from Advens.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Step Inside Our CERT: A Full Breakdown of a Ransomware Incident Response David Quesada, Director of the Advens CERT, walks us through the detailed steps of our Computer Emergency Response Team\u2019s intervention. Exclusive interview! What is a ransomware attack? A ransomware attack involves sending malicious software to a target which, once activated, encrypts files and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5006,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[470],"tags":[],"custom_format":[471],"class_list":["post-24494","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-security-operations"],"acf":[],"contentshake_article_id":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ransomware Attack: A Detailed Intervention by Our CERT - Advens<\/title>\n<meta name=\"description\" content=\"Step Inside Our CERT: A Full Breakdown of a Ransomware Incident Response David Quesada, Director of the Advens CERT, walks us through the detailed steps\" \/>\n<meta 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